CompTIA Project+ Practice Test

What is the BEST conflict resolution technique for a project manager to employ when there is a minor conflict among team members that has no significant impact on the project?

1. Avoiding

2. Forcing

3. Compromising

4. Confronting

The correct answer is: Avoiding

Choosing to avoid a minor conflict among team members is an effective technique in situations where the conflict does not significantly impact the project. This approach allows the project manager to maintain team cohesion and focus on more critical issues that require attention. By avoiding the conflict, the project manager creates space for team members to resolve their differences on their own without the added pressure of formal intervention. This can help preserve relationships, foster a positive work environment, and prevent unnecessary escalation of minor disagreements. This technique is particularly useful when the benefits of addressing the conflict do not outweigh the potential disruption it could cause. It acknowledges that not all conflicts require a resolution and that sometimes, letting team members handle small issues can be the most efficient path forward, allowing the team to maintain productivity on the project.